These terms and conditions ("Terms") govern the promotional offers listed in Part B ("Offers") made available by Cotta Digital Services Limited ("Cotta", "we", "us", "our"), a company registered in England and Wales (company number 16714780), with its registered office at 3rd Floor, 15 Half Moon Street, London, W1J 7DZ, trading at cottavita.com.

Part A applies to every Offer. Part B sets out the terms specific to each Offer. By applying a promotional code to an order, you confirm that you have read and accepted these Terms.

PART A, GENERAL TERMS

1. Scope

1.1 Part A applies to every Offer listed in Part B. Where a term in Part B conflicts with a term in Part A, the Part B term takes precedence in respect of that Offer only.

1.2 Each Offer applies to orders placed through the Cotta platform, being the Cotta app or cottavita.com.

2. Eligibility

2.1 The Offers are open to new customers of Cotta who have not previously placed a completed order on the Cotta platform, whether through the Cotta app or at cottavita.com, using the same account, email address, or device ("New Customer").

2.2 The Offers are available only to customers placing orders for delivery to an address within Cotta's current delivery zone. Delivery zone eligibility is confirmed at the postcode check stage of the Cotta platform. Customers placing orders for delivery to addresses outside Cotta's current delivery zone are not eligible to redeem any Offer.

2.3 A New Customer may redeem one Offer once only. Each person is entitled to a single redemption across all Offers listed in Part B, regardless of the number of accounts, email addresses, or devices they register, and regardless of how many promotional codes they hold.

2.4 The Offers are not available to employees of Cotta Digital Services Limited, contractors engaged by Cotta, or their immediate family members.

2.5 The Offers have no cash alternative and are not transferable.

3. How to Redeem

3.1 To redeem an Offer, enter the promotional code shown in the advertisement or communication in which you received it, at the checkout stage of your order, in the promotional code field, before submitting payment. The codes issued under each Offer are listed in Part B.

3.2 Promotional codes must be entered before payment is processed. Codes cannot be applied retrospectively to a completed order and no refund or credit will be issued for orders completed without the code.

3.3 The discount will be shown as a separate line item on your order summary at checkout before you submit payment.

3.4 By entering a promotional code and submitting your order, you confirm that you meet the eligibility criteria in Clause 2 and that you accept these Terms.

4. Maximum Discount

4.1 The total value of any discount applied under these Terms is capped at £100.00 per order. Where the discount calculated under an Offer would exceed £100.00, the discount applied will be £100.00 and the balance of the order value remains payable.

4.2 The cap applies to the discount on the food and goods subtotal. It does not affect the service fee or the delivery fee, which are dealt with in Part B for each Offer.

5. Availability

5.1 The Offers are subject to product availability and fulfilment capacity on the Cotta platform at the time of ordering.

5.2 Cotta may limit the total number of redemptions under any Offer, or under any individual promotional code issued within an Offer, and may deactivate a code once that limit is reached.

6. One Promotion Per Order

6.1 Offers cannot be combined with any other promotional code, discount, offer, or voucher applied to the same order. Only one promotional code may be entered per order.

6.2 If more than one promotional code is entered during the same checkout, only the first valid code recognised by the platform will be applied. Cotta accepts no liability for the non-application of a second code entered in the same transaction.

7. Cancellations, Refunds, and Returns

7.1 If a qualifying order is cancelled before the relevant partner begins preparation of the order, the Offer will be treated as used. The promotional code cannot be re-used on a subsequent order following cancellation.

7.2 If a qualifying order is cancelled after preparation has commenced, or after the order has been marked as in transit on the Cotta platform, the cancellation will be treated in accordance with Cotta's standard refund and cancellation policy. Clause 7.1 applies in either case.

7.3 Where a full refund is issued on a qualifying order, the refund will equal the amount you actually paid at checkout, including the service fee, and not the undiscounted list value of the order.

7.4 Where a partial refund is issued on a qualifying order, for example because one or more items were unavailable, the refund is calculated as follows.

• For an Offer that waives a fee, being an Offer described in Part B as waiving the delivery fee, the refund is the price you actually paid for the refunded items. The fee waiver is not recalculated against the amended order value and is not refunded in cash.

• For an Offer that applies a percentage discount, the refund is the discounted price you actually paid for the refunded items, being the item price less the same percentage applied at checkout. The discount on the items you retain is unaffected. Where the cap at Clause 4.1 was applied, the discount is reapportioned across the retained items in the same proportion.

7.5 Non-perishable goods ordered as part of a qualifying order may be subject to the statutory 14-day cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, unless specifically exempted. Perishable goods, including all Cotta chef-prepared meal products, are exempt from the 14-day statutory cancellation right once preparation has commenced or the order has been marked as in transit. Nothing in these Terms affects your statutory rights.

8. Fraud, Abuse, and Misuse

8.1 Cotta reserves the right to void any promotional code and cancel any order where it has reasonable grounds to believe that the code has been obtained, applied, or used fraudulently or otherwise in breach of these Terms.

8.2 Creating multiple accounts, providing false identity information, or using a device, email address, payment card, or billing address previously associated with a completed Cotta order, for the purpose of obtaining a further discount under any Offer, will be treated as fraudulent misuse. Cotta reserves the right to close any account used in this way and to pursue any remedies available to it at law.

8.3 Where an order is cancelled on grounds of fraudulent misuse of an Offer, Cotta is not obliged to refund any promotional discount applied to that order and reserves the right to recover the value of any such discount.

9. Changes to These Terms

9.1 Cotta may update or withdraw any Offer and these Terms at any time during the relevant Offer Period. Updated Terms will be published at cottavita.com/legal/promo and will take effect at the time of publication.

9.2 Any change to these Terms will not affect a qualifying order completed before the change takes effect.

10. Governing Law

10.1 These Terms and any dispute or claim arising from or in connection with them or their subject matter are governed by and construed in accordance with the law of England and Wales.

10.2 The courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising from or in connection with these Terms or any Offer.

11. General

11.1 These Terms apply alongside Cotta's Customer Terms and Conditions, available at cottavita.com/legal/customer-terms-conditions, and Cotta's Privacy Policy, available at cottavita.com/legal/privacy-policy.

11.2 In the event of any conflict between these Terms and Cotta's Customer Terms and Conditions, these Terms take precedence in respect of the Offers only. Cotta's Customer Terms and Conditions continue to apply in all other respects.

11.3 Nothing in these Terms affects your statutory rights.

12. Contact

12.1 If you have any questions about any Offer, please contact our Concierge team at concierge@cottavita.com or via live chat, available 09:00 to 23:00, seven days a week.

12.2 Cotta Digital Services Limited is registered in England and Wales (company number 16714780). Registered office: 3rd Floor, 15 Half Moon Street, London, W1J 7DZ. VAT number: 505329411.

PART B, SCHEDULE OF OFFERS

Offer 1, Free Delivery for New Customers

What it gives. The standard delivery fee, currently £9.99, is reduced to £0.00 on one qualifying first order. The £9.99 saving appears as a separate line item on your order summary at checkout.

What it does not cover. The Offer waives the delivery fee only. The service fee of £1.99, which applies to all Cotta orders, remains payable in full. The total you pay at checkout will include the £1.99 service fee.

Minimum basket. None.

Offer Period. From 28 September 2026 at 00:01 UK time until 31 December 2026 at 23:59:59 UK time. An order must be completed, including payment, before that time to qualify.

Codes.

Offer 2, 20% Off Your First Order (Creator Codes)

What it gives. A discount equal to 20% of the food and goods subtotal of one qualifying first order, up to the cap at Clause 4.1.

What it does not cover. The discount applies to the price of food and goods items only. The service fee, currently £1.99, and the delivery fee, currently £9.99, are charged at their standard rates and are not reduced by this Offer.

Minimum basket. None.

Offer Period. From 28 September 2026 at 00:01 UK time until 31 December 2026 at 23:59:59 UK time. An order must be completed, including payment, before that time to qualify. Codes issued to creators after 28 September 2026 are valid from the date of issue until 31 December 2026 and do not extend beyond that date.

Codes. This Offer is distributed through named content creators. Each creator is issued a unique code for attribution. Codes take the form of the creator's name or handle followed by 20, for example CREATORNAME20. The code you should use is the one given in the creator communication in which you received this Offer. Cotta maintains the register of issued codes internally and does not publish it.

Redemption limit per code. Cotta may set a maximum number of redemptions for any individual creator code and may deactivate a code once that maximum is reached. Where a code has been deactivated, it will not apply at checkout.